Product Warranty Terms & Conditions

Thank you for choosing Koppy! We are committed to providing you with high-quality products. Please take a moment to review our warranty policy.

1. Warranty Period
Koppy offers a one-year warranty from the date of purchase for all eligible products.

2. Coverage
This warranty covers manufacturing defects only. If the product is found to have a fault or malfunction due to manufacturing, we will repair or replace it at no additional cost to you.

3. Exclusions
The warranty does not cover damages caused by misuse, mishandling, accidents, or unauthorized repairs. If upon inspection, the damage is determined to be due to user fault, the warranty claim will be invalid.

4. Claim Process

• To make a warranty claim, please provide your original invoice details.
• Claims must be submitted within the warranty period (1 year from purchase).
• Please contact our customer service team to initiate the claim process.

5. Processing Time
Warranty claims take up to 1 month to process, depending on the complexity of the issue and availability of parts.

6. How to Claim

• Submit your claim to our customer service team along with the required invoice and product details.
• Our team will inspect the product and determine whether the issue is covered by the warranty.
• If the claim is valid, we will repair or replace the product as appropriate.

7. Limitation of Liability
Koppy’s liability under this warranty is limited to repair or replacement of the product, and we are not responsible for any additional costs, including but not limited to transportation, shipping, or handling fees.

Thank you for your understanding. We aim to provide the best service and quality for all Koppy products.