Privacy Policy

Effective Date: [15/6/2026]

Welcome to Koppy (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.koppy.my or purchase our products and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing and shipping addresses
Order and transaction details
Payment information (processed securely through our payment providers)
Account information (if you create an account)
Customer support communications
Device information, browser type, IP address, and website usage data
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Deliver products and provide customer support
Communicate order updates and service notifications
Respond to enquiries and warranty claims
Improve our website, products, and user experience
Detect fraud and maintain website security
Comply with legal obligations
Send promotional communications where permitted or where you have provided consent

3. Payment Processing

Payments made through our website are processed by trusted third-party payment providers. Koppy does not store your complete payment card details on our servers.

4. Cookies

We use cookies and similar technologies to:

Remember your preferences
Maintain shopping cart functionality
Analyse website traffic and performance
Improve user experience

You may adjust your browser settings to disable cookies, although certain website features may not function properly.

5. Sharing Your Information

We may share your information with trusted third parties that assist us in operating our business, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Customer support platforms
Marketing and analytics service providers

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulations.

8. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your details
Withdraw consent where applicable
Request deletion of personal information where legally permitted

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our website is not intended for children under the age required by applicable law to provide their own consent, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on www.koppy.my.