Warranty - www.koppy.my

Warranty Claim Policy

We stand behind the quality of every Koppy product. If you experience a manufacturing defect during the warranty period, we’re here to help.

Covers manufacturing defects and faults under normal use for 12 months.
Warranty period begins from the date of purchase.
Valid proof of purchase (receipt or order confirmation) is required for all claims.

Damage caused by misuse, abuse, accidents, neglect, or improper handling.
Normal wear and tear, cosmetic damage, or scratches.
Damage resulting from unauthorized modifications, repairs, or disassembly.
Damage caused by improper cleaning, storage, or use outside the product instructions.
Consumable items or accessories unless otherwise stated.

Contact our customer support team with your order number and a description of the issue.
Provide photos or videos showing the defect, if requested.
Our team will review your claim and may provide troubleshooting steps.
If the claim is approved, we will arrange for a repair, replacement, or other appropriate solution at our discretion.

The customer may be responsible for shipping costs associated with returning the product for inspection, unless otherwise required by applicable law or agreed by Koppy.
Replacement products or repaired items will continue under the remainder of the original warranty period or any minimum period required by law.
Koppy reserves the right to inspect the product before approving any warranty claim and to reject claims that do not meet the warranty terms.